Please note: I am a one-woman show. I do not have a roster of staff or automated shipping warehouses, it's all just me. Your patience is appreciated. All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are subject to stock errors and price changes. If we are not able to proceed with your order, we will contact you as soon as possible (usually within 24 hours). If we cannot fulfill your order, you will be refunded in its entirety to your original payment method.

We make every effort to get your order out as quickly as possible. We are not responsible for shipping delays once your box has been given to the carrier. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer flat rate shipping to keep costs as low as we can. 

In-store pickup

You can skip the shipping fees with free local pickup WITH AN APPOINTMENT. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are BY APPOINTMENT ONLY. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

We are happy to work with you if you have a preferred carrier or courier service. Please allow broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Department of Skate is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@deptofskate.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. boxes. If your preferred carrier does not ship to P.O. boxes, we will be in touch to make arrangements. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition including tags and packaging, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@deptofskate.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@deptofskate.com